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Tel: 0800 876 6001 | Contact Us

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  1. RETURNS EXCHANGES & REFUNDS.                

Please note we do NOT offer an exchange service for non UK Mainland addresses. Instead we will refund the purchase price of the goods (not delivery charges) and a completely new order will need to be placed.

If for any reason you are not completely satisfied with your purchase, you can return it for a full refund (minus the shipping fees) or an exchange within 28 days of receipt of the goods. Items must be unworn and in their original condition. You must include your receipt and/or delivery documents as proof of purchase. Please remember to state clearly if an exchange or refund is required. We can only refund the original card used for payment. Returns are the responsibility of the customer until they reach us. For your own protection we advise you to obtain proof of posting and retain this until we have confirmed receipt of your goods at our warehouse.

HENRY JAMES SHOES reserves the right to refuse a refund or exchange if the goods are not returned to us in perfect condition.

We advise you to wear your new shoes/boots on a carpeted area before wearing them outside for the first time to assess comfort and suitability. Items will NOT be accepted where there are signs of wear.

You can contact us at or by telephone on  0800 876 6001.



You are reminded that we only exchange ONCE  per order. A new order will need to be placed and the appropriate shipping fees paid should you subsequently wish to receive another pair. Returns for a 2nd time or more must be paid in full by the customer.

Non Mainland UK and International orders must be arranged by the customer and at your own cost. Please call us on +44 1825 732221

Royal Mail

 1. Complete the returns slip at the bottom of your returns form and include with your goods.

 2. Attach the freepost printed returns label provided to the front of your parcel and take the goods to the Post Office (remember to obtain proof of posting). 



 1. Complete the returns slip at the bottom of your returns form and include with your goods.

2. Visit  to find your local Collect+ store and obtain your returns label. (use your order No. as the reference)

 3. Print & attach the returns label to the parcel and drop it into your chosen store where you will be given a receipt and a tracking code. (retain these until we have confirmed receipt of your goods).

  Please note that you MUST print your Henry James Shoes returns label BEFORE taking your parcel into a collect+ store.


Courier collection

1. Call us on 0800 876 6001 to arrange a collection.

2. Complete the returns slip at the bottom of your returns form and include with your goods.

There is a charge of £10 for this service which you will need to pay to us prior to collection for an exchange. For a refund we will deduct this from your refund.

Exchanges will be processed within 3 days of the goods arriving in our warehouse. Please allow up to 30 days to process a refund.



In the unfortunate event that you think a fault has developed with your shoes you should in the first instance contact us either by email at or by telephoning customer services on  0800 876 6001. You should return the shoes via the Royal Mail  using the freepost  returns label  included with your shoes to our warehouse clearly stating the problem. You should remember to obtain proof of posting. We will contact you within 15 days of receiving the goods at our warehouse.

We shall be under no liability in respect of any defect arising from fair wear & tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without our prior approval.

Please note that no leather shoes are guaranteed as waterproof unless they carry a waterproof guarantee such as GORTEX etc.

If you make a valid claim we shall replace or refund the faulty goods, including your postal charges. We shall have no further liability for such failure or defect.


Your statutory rights are not affected by our returns policy.

RETURNS ADDRESS.  (UK Mainland only)                                                                                          


Henry James Shoes Ltd.    

PO Box 292


TN22 9EJ                                                                                                                 

If you are a UK Mainland customer a pre-printed freepost label can be found on the delivery note that accompanied your order.