These terms & conditions set out the basis on which you can visit our website and order and buy goods through our online delivery service.
This website is owned and operated by Henry James Shoes Ltd (“we”, “us”). Registered office: Yew Tree House, Lewes Road, Forest Row, East Sussex, RH18 5AA, England. Registered number: 06825307 in England and Wales.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by those over 18 only.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any queries about our products or our terms and conditions you can contact us at email@example.com or call our customer service team on 0800 876 6001.
Henry James Shoes has taken every care in the preparation of the content of this website. In particular we try to ensure that all the prices shown on the website are accurate.
Where a reduced price is shown on sale items, the item(s) have been on sale at the higher price for at least 28 days.
Reduced items will show both the “was” and “now” prices.
Pricing and availability information is subject to change without notice.
All prices are quoted in pounds sterling and do not include delivery charges.
After you have placed an order with us we will send you a confirmation email. This email is a confirmation and acceptance of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email and refund when necessary.
Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of your order via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
We accept payment by the following credit and debit cards:
Visa, UK Visa Debit, Maestro, MasterCard, American Express, JCB & Paypal.
The agreement between us shall be and interpreted in accordance with English law and the jurisdiction of the English courts.
All deliveries are subject to stock availability and authorisation of your payment.
We can deliver your order to an address of your choice but remember the order must be signed for.
Full details of our delivery charges are available on this website.
We make every effort to ensure your goods are carefully despatched to you, and we hope that you are happy with your purchase. However, if you have cause for dissatisfaction you may return them to us.
Items must be in their original condition, unworn and returned within 28 days of receipt. You must include your receipt and/or delivery documents as proof of purchase
You should follow the returns procedures laid out on this website.
If you experience any difficulties with returning goods please call us on 0800 876 6001.
All of this is in addition to and does not affect your statutory rights.
Under the Distance Selling Regulations you have 7 working days starting from the day after the goods are delivered (the cooling off period) in which to cancel this agreement.
If you wish to cancel this agreement you must notify us and return the goods within 14 days of your notification to cancel. (see the returns procedures laid out on this website on how to do this). Goods will be refunded within 30 days of cancellation.
We reserve the right to cancel your order if:
We have insufficient stock to fulfil the order.
We are unable to obtain payment.
We do not deliver to your area.
A product fault or an error in the product description has been identified.
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, and licensed to Henry James Shoes Ltd.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
We have made every effort to ensure that the products are fairly described, that the product information is correct and that the colours of our products are displayed as accurately as possible. However, as the actual colour you see will vary with the quality of your monitor we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
Sizes are in English, unless otherwise stipulated, and are calibrated as near to average as possible. However as the size and fitting of each shoe varies according to last and design we recommend that you try your new shoes on a carpeted area before wearing for the first time as we cannot be held responsible for ill fitting shoes. You should also bear in mind that we cannot cater for every shape of foot and it is your own responsibility to ensure the correct size is purchased. We will not accept any return of goods that show signs of wear.
If for any reason you have cause for dissatisfaction with the goods you may return them to us (see the returns policy and procedures laid out on this website).
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that may have been sent, or the duration that any message may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may send to us.
Henry James Shoes make every effort to ensure that this website is free from defects and viruses. It is your responsibility to ensure that you use the correct equipment when using the website and to protect from anything that may damage it.
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you. If you have reason to believe that this may have been compromised you should contact us immediately.